The state law allows, but does not require, agencies to let veterans ride for free on its toll lanes. Juneteenth - June 17 & 19 I research the plate on my own and find out it's a 2010 Ford F150. Meaning I NTTA took out $10 from my account for usage on a car I do not own. We aim to complete the review of your concern within three business days. The next step is to let your credit card issuer (or bank, if the charge was on a debit card) know that you'd like to dispute a charge. Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. Rub your thumb over the tag a few times to push out any air bubbles underneath it. NTTA Tickets How To Negotiate With NTTA Traffic Ticket Lawyers In Plano, TX 214-321-4105 . Claim it and get a lot of features. This review was chosen algorithmically as the most valued customer feedback. endstream endobj startxref The NTTA can also place registration blocks on vehicles in relation to allegations of failure to pay tollway charges. What happens if I dont pay my tolls in Texas? We can't rely on gas taxes forever, but there's no simple, obvious way to integrate electric vehicles and other alternative-fuel vehicles into the funding structure. Is this your company? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Very similar to having a speeding citation issued against a driver. They refuse to accept payment in full because I also "must" pay over $1000 in additional NTTA fees. Media Relations -@email Desired outcome: All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. Ive never dealt with this before and Im not sure what my options are if any. I sent the collections firm a letter disuting the claim and asked for valodation of the . The problem with this is that my truck is located in Houston and has never been to Dallas. By using our site, you agree to our. New comments cannot be posted and votes cannot be cast. Saturday/Sunday: Closed, 39025 LBJ Service Road (Northwest corner of I-20 and I-35E, located inside the Department of Public Safety office), Dallas, TX 75232, Monday - Friday: 8 a.m. - 6 p.m. I was told I could stop payment on my check. I havent been on the toll road for three years, and Im the time since the registration block was placed on my account, my car was in the shop and not being driven AT ALL because it was broken. Fourth request Sounds simple but you know it is not that easy. More than $21 dollars NTTA is charging for a six mile stretch. Assessment/Examination of Your Concern A decade ago, the No. YLT~a ].X q9+5AY9Af&;0lfQ0 ]jk For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! We strive to be a friendly and welcoming community to all of our users whether they are longtime residents of DFW, newcomers, curious redditors, or just visiting. After living here from almost three years, I've started to figured out that the NTTA (North Texas Toll Authority) is pretty unethical in their billing practices. Usually, there will be a straightforward and user-friendly way to dispute a charge over the phone, on the web, or through their online banking app. Download the appropriate form. Select a road, tunnel or bridge in Texas to calculate tolls for that road. Hold the edges of the tag with 1 hand, then peel off the backing with your free hand. Pay attention to the deadlines for appeal. Before you call, have all the information ready - move date, original charges, etc. Stephanie said she would fix the error, but then hung up on me. This crazy the billing period stated was between 12/25/2022 to Can you believe this. Keep copies of your dispute letter and enclosures. Fact #4 - My current vehicle which I own has a Louisiana license plate. Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. Contact your credit card issuer. Reimburse me for the Kansas charges. Who stops these pirates from stealing from the public? How to contact the NTTA Ombudsman. My name is Deanna and I'm calling from BMW of Arlington in reference to ZipCash # [protected]. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." After you have clicked the "Learn More" button, you will be taken to the "Locate Your Statement" page. Although hearings typically are less formal than an actual trial, you will exchange evidence with the administrative board. They say I am responsible for all of the fees even though this was a computer error. Click here to get notifications about new complaints of North Texas Tollway Authority [NTTA]. To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. For more information, please see our You can dispute a charge on a Discover card online or by calling Discover customer service at 1 (800) 347-2683. Although violations typically are mailed to the address on file with the DMV at the time the violation occurs, if you recently sold the car, the DMV information may not have been updated yet. For example, the San Joaquin Hills Transportation Corridor Agency in California allows you to contest a violation either online or through the mail. State law typically requires the hearing to be scheduled within a certain amount of time after your request. If you have a prepaid toll account, you may receive a violation if there wasn't enough money in your account to cover the toll. The operator that answered my call spoke over me and did not address my concerns. I go straight thru and do not drive toll roads while in Texas. 70 0 obj <>/Filter/FlateDecode/ID[]/Index[48 61]/Info 47 0 R/Length 109/Prev 464947/Root 49 0 R/Size 109/Type/XRef/W[1 3 1]>>stream Not long after they charge me $600 - when I went to investigate I see the error. The vehicle was reported stolen before the toll transaction occurred. I didn't mean to but was in it any way, then I got a $29.19 bill in a 3minute time line. This 2011 Honda CRV no longer belongs to me. Wrongful charge and terrible customer help desk, North Texas Tollway Authority [NTTA] contacts, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Fighting toll road fines Watch on If you would like to dispute a charge from NTTA, you should start by contacting their customer service team. On 10/24/2022, @ 16:02:57 and 16:05:59 this occurred. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. This article has been viewed 121,648 times. Edit Toll dispute. Download the appropriate form. Learn more about accepted electronic tag options. This has affected our credit rating in a negative way. By phone: (800) 916-8800. They are chosen by County Commissioners and by the Texas Governor. The NTTA has been given a lot of power by our Texas legislature to attempt to collect alleged outstanding debts owed to them for failure to pay tollway. Thanksgiving - November 23-25 P.O. (Im assuming I received the letters at the address there because that is the County/ address where my car is registered) When living in Chambers I rented from a friend and she didnt tell me that I was receiving mail at that address since I moved. This means that the extra $700 is comprised of either fraudulent charges or excessive and likely illegal administrative fees. If you still are not satisfied with the results of the administrative review, you can appeal with the municipal court. For something that costs a few cents or dollars, its absurd to let missed tolls hurt your credit score. . Reports are accepted via phone or online at anytime 24 hours a day, seven days a week. I have an existing NTTA toll tag account. You can get in touch with an ombudsman by phone at 469.801.3662 or NTTAOmbudsman@ntta.org. Desired outcome: NTTA Is monopolize the toll roads. The North Texas Tollway Authority is not a foreign-owned, private . Send it within 30-days of the date on Certified Notice of Toll Evasion. They probably do this because they are charged by their merchant processor per transaction. x We use cookies to ensure that we give you the best experience on our website. The NTTA currently waives all administrative fees for TollTag customers but will begin charging TollTag customers the ZipCash rate if their account falls into arrears to offset the additional cost of collection when they are billed because their account is not updated, said Clemson. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Call the customer service center. The $35 difference is due to having it go to collections. She received her JD from Indiana University Maurer School of Law in 2006. Fill in and submit and we will get back to you. 1. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. , requires you to send a notarized copy of Affidavit of Non Liability to the Enforcement Branch. NTTA is a foreign-owned company. org, or by mail at 5900 West Plano Parkway, 550, Plano, TX 75093. If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees. Meanwhile, I BET MY LIFE they have already researched and sent NOTICE OF NONPAYMENT to the fees associated with this vehicle. Instead, NTTA sent me a SECOND notice for non-payment, charging me $35 to pay the $2.94 toll. Privacy Policy. Preview. 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