Would not refund. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. Cashier needs to learn more about return policy of Ross. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. See Also: The 2 Best Days to Shop at Ross to Save Money. Anyway I'll definitely choose a better experience with Burlington next time. Learn how your comment data is processed. It can take up to five business days. (ridiculous & unnecessary). How can I return to ross. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. Did not want give to know. I visit A Ross store every week. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. There are instances where some people allow their children to run and play in stores; children break things. they are quarantining the returns for 72 hours before returning back to the sales floor. Swimwear and lingerie should be returned with the original ticket attached. i shop at 3 different Ross stores on a regular basis. Thank you. Ross store in San Francisco at Lakeshore plaza. will follow their 30 days Ross simons return policy. 4. Unfortunate cause i did love the original patterns of the curtains i returned. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. I just wanted to exchange for a smaller size. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. I sincerely hope not! I returned a few outfits that didn't fit my daughter and have waited for over 30 days and still haven't received a refund. I do not want store credit I want my actual money back! I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. Consider this when purchasing fragrance. Needless to say I threw it away and wasted my money! But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. Response was yes they should but sorry. As far as if something getting destroyed in the store and no one being made to be responsible for the payment of that item, stores have the option to sale it as is at a discounted rate or zero it out. You can explore one of the other refund avenues below instead. No, merchandise cannot be purchased online. How much time is taken to get the refund back? I said what about me? The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! I bought an $90 purse but was undecided if I was gonna keep it since it was pricey and didn't absolutely love it ..I found a purse I loved bought thinking I'm going to return the Ross purse ..little did I realize about this absurd return policy of only store credit if over 30 days.!!! I found the sizes i needed in a different pattern unfortunately. What's the return policy? I paid with my debit card I should have my money asap like the first transaction, I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? We had a receipt, all item's tags and ID. No, I think youll have to settle for store credit. Return fraud and abuse costs US Retailers $18+ Billion annually US Consumers return about 8% of everything bought in 2015, or approximately $260 billion worth of merchandise. All purchases must be made in person in our stores. People will pay more for an item if there is better customer service. this is of course when you have your receiptwhat is Ross's return policy? I'm so hurt and sad by this! An example of data being processed may be a unique identifier stored in a cookie. Hope this was helpful. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I've never had a problem returning things to Ross. cause I won't return to this particular store. Via Li Campi, 16 Capri (NA) Phone: rhonda vincent home. Step 2: Choose the reason to return the product. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. 2: Price Ticket removal. Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. Don't shop at Ross if you don't like it! They were much less than the ones I were exchanging which the Associate said it was okay. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. It can take up to 30 days. In respondo to DeAnna jones I am a ross associate and I can a sure you , you are entitled to a refund on any debit card as long as it it debit id doesnt have to be the same.exact one just side it or insert it and your on your way, some cashier just like to give you a hard time . Shes been there for years and that entire strip mall is INSANELY HARD TO KEEP AFLOAT. I went in to the store right after work and selected two Bamboo Pillows. Up on the toy I had piece of the sticker of Ross but not all the price! I bought two tops made of the same material but didn't not check for problems with them. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. Ross wont provide refunds on opened software items. If the dress looks obviously used and worn, we will not take the item back. My experience at Ross' in Catonsville, MD was terrible. Copyright 2000 - 2023. If you are eligible, you must notify the associate at time of purchase and may be required to provide an ID to verify your age or date of birth. After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases. Please note that your refund may be declined by the system. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. 30 days is too little time. You will only get angrier if you continue to rely on that. If you have trouble accessing this website, please call 8003351115. He was nice, but I thought to myself, "since when does security does the supervisor's job?" Warning - do not shop at the Layton Ross store. According to the Electronic Funds Transfer Act (EFTA), the longer your wait to report a lost card, the higher your liability becomes. Can you help me locate merchandise? Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. I knew I would only get store credit. Continue with Recommended Cookies. After the 60-day mark, the bank is no longer . It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . I am also fully resolved to NEVER AGAIN shop at Ross. This is just not right. I didn't notice the credit until I had arrived at home. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. I put down my purchases and walked out of the store. That is why, I decided not to shop from them. They asked for my DL and then told me the refund would be store credit without the receipt. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. Went to Ross at the Kendall and US1, Miami, Fl. Probably because they are seconds/not first runs at the factory/imperfect but the household goods seem to always fare well or at least they have for me. I am never shopping there again; so why a store credit??????!! Ed June 28. What happens to merchandise that does not sell? I refuse to get into trouble by not following procedures. I asked. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. He doesn't like the smell so we asked if he could get a refund. I was not denied the return. TO WATCH ROSS EMPLOYEES THAT IS WHY. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. If merchandise was paid for with a check, cash will not be issued for five (5) days. I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. You can do the contactless payment options as well for more safety. For example. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Follow the below-mentioned step-wise guide to make a successful return. For a list of select categories, see the front of your receipt or ask your cashier. They too refused to help me! When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. I never had an issue. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. No, you cannot a return a gift card for cash. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. When I mentioned it to the cashier she said, " I dont have time to fold clothes". returning an item where I used Kohls cash. So now my husband has this shirt that we have to fork more money out to get fixed. I'm old so they need to listen to me or my child is out of state so they should give me more time. In regards to Ross asking for your Drivers license number: its not illegal. UGH! I'm just hoping that someone can explain this policy to me. with the purchase receipt. I bought my son some clothes for Christmas but he has never wore them at all I didn't realize he out gree the size I live out of town and I had shipped them to him what can I do about returning the items or exchange. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. If the transaction fails, then the online service will provide the appropriate failure message. We do not provide itemized merchandise searches. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. Heck, some will even give you a ~3% discount for using . A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. Really the worst experience ever! If you want a cash refund, you must wait 5 business days for the check to clear. As a Ross employee I'll clarify some of these incidents for you. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. The store executives will help you with your return or exchange. A receipt is the prime proof of purchase at Ross. Can exchange or store credit be provided without a reciept? What everyone needs to do is contact Ross corporate office and let them know about the experience you have had with their stores. I am another Ross employee that explain some issues stated here. You can also opt for store credit if youd prefer. What can I do? Clearly the message sent is that they don't value they customers. I wouldn't want to waste my money if they are just going to give me a broke earbuds. Having a receipt will marginally increase the chances of your return request getting accepted. i did not have time to stand in line twice. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Walmart Standard Return Policy. She refused to give me credit today? ..I have recitpe thank you very muxh.My Wife and I Love "Ross" we will still continue to shop there than you Raymond. In general, it takes about 10 business days for you to receive a refund on your debit card. It has been very difficult with my health issues. First Name*. This not common practice in all orher department stores. I said ok, but your not going to refund me over 1 day. Why can't Ross honor a legitimate mistake. I printed my bank statement proving that I had purchased the purse on Saturday. goodwill is a little bit better. I tried to find something to buy for the amount of 23.00 dollars could not find anything. 8. Alternatively, merchandise purchased online can be returned using our return-by-mail option. I had a really bad experience today in Ross on Limestone, Pflugerville ! You will get your refund in the same form as the payment method. A best practice is to staple a copy of the original sales receipt to the refund receipt highlighting the matching last 4 digits of each card number for your records. You can return items without a receipt but youll get store credit for the current selling price of the item. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Phone Number. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. The customer service in this store is so bad and there is usually only one person running a register!! Tickets may also be required in select categories. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." i have my receipt for 2 handbags, brand new condition still w/tags on. Any return the middle manager was terrible employee you possibly happen that policy ross return debit card fees previously assessed on the genius support services? I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. The terrible employee ever!!!!! I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. Ross is a California based discount department stores chain, targeting middle-income households. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. Response was yes they should but sorry. You will receive a refund as a store credit or can also choose to exchange the item at its current price. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. To make a return, simply take the item back to any local store to get your money back instantly or swap it for something else. As far as shopping in Ross, I have never had an issue with a return. And it appears I will have to have my husband return the dresses. I picked exactly the same pair of shoe from the store and asked her to show me the difference between these 2 shoes. I said ok and handed over. I'm done. Does anyone know if this is true or had similar experience? They said my shoes were part of a different shipment and were now marked down. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. -Any free-standing credit card processing unit or Point of Sale system. Timing. If they refused because it! She didn't have an answer for me and just said No And there were still costumes on the sale floor. Some banks take up to 14 days to return pre-paid debit card funds. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. You need to return the item in new condition including any accessories & sub-products. credit for $14 and paid the balance of $22 with my Discover card. Message*. I would like to know if I could exchange some gifts I got from Ross. I felt discriminated against and for good reason that I will not go into here. Isn't that your job? The earring fell off the stud when she picked it up. THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. Processing time can be affected by the card issuer and sometimes takes up to 10 business days. You dont need a tag either but you will need your Id for all returns. I asked. Find the In-store Aisle. The tags are still on and everything. He told me next time to just hold it up to my ear. I stood on line for 10 minutes (with only two cashiers). It's ridiculous because I didn't see on the back of receipt that can't return to other store. Ross Stores uses a refund verification system. Ross will provide you with a refund through the original mode of payment. For each shopping trip, be prepared to leave a copy of your exemption certificate applicable to the state in which you are shopping with the cashier. Mission And Vision Csr. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". I will not be shopping at Ross again. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. Instead, I shop enough and keep 95% or more of the things I buy. Another cashier came up and handled the long line. i wanted these patterns so much i had to buy them. (No tax return so far) The tax here is 9.000 percent. Debit or credit card. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. How to activate the MCTR debit card. So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. I will keep shopping there. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. The refund will be initiated only if approved by their Refund verification system. Would the Christmas policy happen to grant Mercy upon the Christmas return without a Gift receipt for store credit at least? Ended up returning 1 of the items yesterday on 4/19 at around 5pm. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. She was extremely rude and argued that I wore them. With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. The company gives the Walter treatment "Get Your Sh*t and Get Out!" Your email address will not be published. Banks have up to 45 days to investigate disputes, and in some cases, up to 90 days. When you return the vehicle undamaged and on time, your debit card is charged for the rental and the hold on the security deposit is lifted. In addition, they required me to Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. If you try to return an item without the tag but with a receipt, then we have to check the description. I am returning the items with tags still attached, bringing in the receipt, and the original form of payment. Debit cards using PIN will receive cash. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. The comments on here are ridiculous. Instead, you'll receive a credit on your account that is equal to the . Please do not include sensitive or personal information such as credit/debit card number, Social Security number, drivers license number or banking information in your message. It was purchased on 12/24 and returned on 12/26. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive . All rights reserved. I have contacted The Retail Equation and they said they don't work for Ross. All the unused and original items are valid for in-store returns. A purchase is a purchase! Is this even legal? Ross Stores uses a refund verification system. Ros store is rubbish. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. I was within the 30 day return date, had the original receipt, all the tags were attached. Tell you what Ross, you can keep you your disorganized stores, mediocre personnel, and merchandise. If you try to return something after 30 days youre NOT completely out of luck. I exceeded the return with no receipt limit during the holidays and being indecisive. So customers that take advantage or try to beat the system ya stick it to them. Other stores with very competitive prices that don't give you a hassle for 5 days. You can ask for an exchange only if the software turns out to be defective. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use. Money Network says to activate the card, you should call 1-800-240-0223 to set a 4-digit pin and get your balance, and sign the back of the card. However my advice to you as my fellow consumers are as follow: Agreed with below comment 100% they should really. Manager was very rude and wasn't willing to even discuss it. Can I return perfumes at Ross if I open and didn't like it? If you removed the tag, bring it back and they can re-attach it for you. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. 5 days and I had a receipt. The belt buckle completely fell apart and couldn't be fixed in less than month. Remember that youll still need the purchase receipt. I buy at one and return to another without any problems. I honestly did not know that you did not honor it. The female security was also smirking which was really rude. You need to keep the item in new condition to qualify for a return. Ross gives you 30 days from the date of purchase to return items. After the transaction, I did the math. I'm at a lost for money. When making a purchase it's always wise to inspect the items before you decide to make a purchase. I have bought pet clothes, but that's it. I've returned tons of stuff with no issues. I did not use it, damage it or wash it. To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. Yes, if you are shopping on behalf of a charitable organization. Can I still return them? And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? 3)keep the tags if you need to staple them to the receipt Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies.
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