We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. StudentUniverse empowers young adults to experience the world with discount travel. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. Most airline tickets do allow changes for a fee, plus any difference in fare. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. You will need to have their legal name as it appears on their ID and their date of birth. You can still book with StudentUniverse. The lead-named traveller must provide written notification. Your home country and destination country will likely have travel requirements. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. All refunds will be delayed until the situation stabilises. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Our agents cannot enter these codes once an order has been placed online. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. Please contact us to see if your booking qualifies. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. Please see the chart below to see if your flight is eligible for these rewards. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Please understand that travel service providers may not be able to accommodate every request. Many airlines are updating their policies regarding travel credit use deadlines. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Transport and accommodation providers have differing cancellation policies and rules. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Please ensure you read the credit details and then give us a call when youre ready to book. If you don't see a credit that you think should be there, give us a call. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Yes, your travel credit is good for the same airline as your original flight. Fulfillment of a request cannot be guaranteed. last updated: June 29, 2021. A credit or debit card must be used to confirm any booking. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. This table is for informational purposes only. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. DONT BUY REFUND POLICIES. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . period of more than twenty-four hours or include overnight accommodation. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. . We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. You can also update your email address to a more permanent one on your account any time. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Please understand we are working as hard as we can to help everyone. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. On the ticket, they have a link to go to the website of the airline. These policies and rules are binding on you, so be sure to review them before purchase. We believe that travel is essential to a modern education and that students return enlightened and inspired. No need to worry, your credit is associated with your original booking and not just your email address. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. If you would like us to petition to the airline for a special request, we will advocate on your behalf. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. Sometimes airlines provide us with fares we cannot display online, even to our members. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. If youd like to check what your airline is offering, you can check out the airline policies directly. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. When you Log in or Sign up, ensure you do so with the traveler's info. StudentUniverse assumes no liability for the acts of the service provider in refusing service. You will need to know the legal name and date of birth of your friend(s). If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. Save your details for a quick and easy checkout process. We are a Member of ABTA, membership number W325X. Unfortunately if we cant reach you, our agents have to move on to help other customers. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. I have questions about baggage. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. To confirm your travel arrangements you may be required to pay a deposit per person. Yes! On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. +1 617 321 3281 if you booked online through our website. Your order constitutes an offer to buy a product. If your ticket was totally unused, itll be for the full amount of the original ticket. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. To verify your current enrollment status we may need to contact your university or college. Travel insurance is also recommended by the Foreign and Commonwealth Office. You also can't split it between multiple flights. Prices are subject to increase prior to the time you make full payment. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. All orders are subject to acceptance by us acting on behalf of the provider. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. We will try to reach you again as soon as we can. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Payment by you at the time of placing an order does not automatically mean your booking is confirmed. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code Yes, same airline. For any fare we advertise, we first check to make sure there are some available seats. How do I change or cancel my flight ticket? Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. You will need to input your traveling companions' details before entering your credit card information. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. We know, its very confusing! You must not make any booking unless you understand and agree with these Booking Conditions. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Refund Policy. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Additionally, a small number of itineraries do need to be booked via an agent. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. It is entirely at the airlines discretion to provide you with a seat on a later flight. How much can I bring? Reviews. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. You will need to input your traveling companions' details before entering your credit card information. StudentUniverse is not responsible for providing you with this information. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). Please allow adequate time to obtain any such advice or documents. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. We know, its very confusing! To use your promo code, enter it in the space provided on our checkout page. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. The active codes can always be found on our Promo Codes Page. Change rules and fees can vary tremendously. On the checkout page you can enter the details of the card you will be using. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. All flights are non-transferable and cannot be used by anyone other than the ticket holder. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Accommodation (if included) is based on twin share unless otherwise indicated. It is the responsibility solely of the hotel to deduct the discount upon your arrival. Please confirm which airline your credit is with by visiting My Wallet. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. The booking confirmation email or reference number must be given to the accommodation provider at check-in. Once you call, you can leave your number for a call back when we get to your place in line. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. Most airlines have issued one free change and you may be eligible to cancel for future credit. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. Telephone calls to or from any of our consultants may be recorded for training purposes. Please speak to one of our consultants for further details. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. Packages cover a Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. Call us when youre ready to rebook and we can help you use credit. Advertised prices may be limited to travel within specified dates. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Are the prices I see on your site in U.S. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Also, current discount deals are available at the link. If you need information regarding visa and other travel document requirements for your trip please let us know. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Yes, and this depends on the airline's policy. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. payment or sold at an inclusive or total price: (a) transport (b) We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Travel for less and live for more with deals, contests and more. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. Enjoy the discount! proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Transport and accommodation providers have differing cancellation policies and rules. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Occasionally a travel service provider may have to make changes to your original booking. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Prices are per person and inclusive of tax unless otherwise indicated. Most airline tickets do allow changes for a fee, plus any difference in fare. Please reconfirm your flights at least 24 hours prior to departure. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. If you have a layover, you should check if there are transit requirements for that country as well. Our agents will give you full details of the itineraries before you book. 2013-2023 StudentUniverse. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). The credit will be for the remaining amount of your ticket. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. Heres some answers to the top questions we are getting and information to help us help you faster. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. To find the change rules for your flight ticket, look under the My Trips section of your account. How do I change or cancel my flight ticket? Please check your airline's policy to see if you might be eligible for a refund. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. you will be asked to show the childs full unabridged birth certificate. We will ask you for details about your experience to forward to our technical support team. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. How do I book seat assignments and meal requests? When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations.
Tri Cities High School Teacher Dies, Pat Monahan First Wife, Ark Fjordur Runestone Not Spawning, Articles S