Save your money, go elsewhere. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. My branch shut down down and I never received a membership refund. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Absolute disgrace of a place rude obese staff. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. !What a disgrace. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Staff members were a mix bag. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. After a few weeks of this i started to get upset. Lots of equipment to use and is open to everyone. Good luck getting them to answer the phone. I DO NOT RECOMMEND. The gym in Luton in Parkstreet are forever changing staff . Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. townhomes for rent in pg county. Now they demanding me aggressively to pay 225 bc of THEIR mistake. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. It goes against our guidelines to offer incentives for reviews. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. This hasn't happened and all attempts to contact them regarding this is being ignored. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. Plus side, plenty of cardio equipment. This gym offers friendly staff with excellent personal trainers. False advertising! It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Bring back Les Mills Body Combat please! Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! Find out how we combat fake reviews. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. And the price is ok.Over all not impressed with the gym at all. Anyone can write a Trustpilot review. They are still charging me 6 months later and now have sent me a bill for over 50!!! I find I spend more time on looking for the weights I need and connectors rather than actually training! i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Companies can ask for reviews via automatic invitations. Your experience matters. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. AVOID LIKE THE PLAGUE. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Your experience matters. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The toilets are extremely dirty as well as the showers. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . So over all its horrible and unhygienic and I wish there was another only female gym I could go to. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Understandably very angry!! Good day, I have just renewed my contract after 15 months. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Find out how we combat fake reviews. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. I would not recommend this gym to anyone. i, Be vigilant about their policies. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Join the 261 people who've already contributed. | Read 61-80 Reviews out of 255 Even a reminder email could have helped, Never join this gym, Its not good. why would you not notify any body ? Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Find another gym do not get involved with them. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Any attempt to contact head office is ignored. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. God forbid you request to leave is apparently impossible! I have been trying to contact them for a refund for months and have been completely ignored. PREMIUM EQUIPMENT Top gym with great facilities and friendly staff that are always willing to provide support and advice. Anyone can write a Trustpilot review. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Absolutely the poorest new customer relationships ever!! I've asked for head office details and the staff tell me they don't know it. A wide variety of equipment to suit your personal needs. No on-duty lifeguard (is this actually legal!!!). All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. But no way to resolve it. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Maybe they could squeeze in another floor mat area near the gym balls. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. All rights reserved. I know several members have request a standing calf raising machine. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Awful!!! Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. we were never told about it and there are no signs of cctv anywhere to warn us. DO NOT SIGN UP THERE TERRIBLE! This review is on the company and not the local gym. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. I joined truGym last week in Maidstone. Not a problem there are always teething problems. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. I've had an amazing time going to this gym. I've always felt so welcome at TruGym and enjoy making my daily trips. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! Good equipment. This gym offers friendly staff with excellent personal trainers. How many stars would you give TruGym? Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Its not worth the money that I am paying now. ?TruGym this is unlawful and action is being taken. Your experience matters. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. We use dedicated people and clever technology to safeguard our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Your experience matters. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Awful!! The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Most staff are very polite. The Gym is crowded all the time. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Verification can help ensure real people write reviews about real companies. Once my payment went through I got an email saying that they are closed. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Most of the equipment is very old and remains unfixed for long periods of time. I went a few times a week and they were welcoming and a great bunch of people. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. This hasn't happened and all attempts to contact them regarding this is being ignored. Poor customer service and conflicting information provided by staff! | Read 41-60 Reviews out of 265 Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. I think the gym is great but some of the free weight equipment is getting a little tatty and old. Awful!!! The changing rooms are always clean and the same for the showers! And parking right outside that's free!! We use dedicated people and clever technology to safeguard our platform. Good luck TruGym you are going to need it! How many stars would you give TruGym? Contact your local truGym via our online contact form. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Graham. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . How many stars would you give TruGym? If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Companies can ask for reviews via automatic invitations. 2023 Trustpilot, Inc. All rights reserved. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. It would also be good to have some hit classes in the morning at 6. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. The staff are friendly and the gym is very tidy. Staff were non empathetic and unhelpful following the incident. Verification can help ensure real people write reviews about real companies. It said I should hear back within 48 hours. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. I use both the free weights, machines and also classes. It goes against our guidelines to offer incentives for reviews. Amazing staff who always smile when I'm swiping in and are always ready to help. My feed back is that if I could train at another gym early in the morning I would. Join the 244 people who've already contributed. We'll then contact Harlands on your behalf to get this resolved. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Very shocking, and it looks like I'm one of many many cases. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. The branch (Chatham) don't even answer my emails now! If you like swimming, prepare to be hugely disappointed! There were a lot of guys when we went waiting outside. However I have a major issue with the classes that are run as well as the management of the club. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. I am very disappointed that you have emailed me as a new member. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Broken equipment takes a long time to be repaired. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Generally excellent facilties and equipment though can be a bit busy at times. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. not enough space for stretching n exercise. Not sit there and eat cakes.Ridicules customer service overall. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Otherwise I would give it a five star rating. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. We also ensure all reviews are published without moderation. Voice your opinion today and hear what 263 customers have already said. Gym is always clean and range of machines is good. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Your experience matters. We use dedicated people and clever technology to safeguard our platform. It goes against our guidelines to offer incentives for reviews. Great equipment and when broken is fixed quickly. How many stars would you give TruGym? Finally. Gym was great but suddenly closed down with little more than a note on the door. DISGUSTING!! Companies can ask for reviews via automatic invitations. A nice gym and I enjoy my early morning workouts. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging.
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