Before pricing an item, calculate the overall cost, including shipping and the retail price of your item. then you will give the refund to the customer. If you are thinking about selling on Depop, coming across a payment issue with Paypal can be extremely frustrating. Any post that does not adhere to them is subject to removal. Open the app and tap on the Camera icon at the bottom center of the home screen. You can simply adjust your listing and post it again. Do you want to sell on Depop but dont have the time? One Depop user told the BBC they would feel "much more comfortable" if the app introduced two-factor authentication, where users enter a one-time code sent to them via email or text, for example, after attempting to sign in. Both in the U.S. and both depop payments. by Stiletto Socialite | Jun 16, 2019 | Depop, Last Updated on November 7, 2021 by Stiletto Socialite. By browsing this website, you consent to the use of cookies. Founded in the U.K. in 2011, Depop lets people buy and sell used clothes through its . Wow that sounds extra af for no reason. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. For example, I ship a lot of items to the west coast and if another platform charges by the distance I notice for priority the price is around $12.44, and then if I ship within my time zone the price is like 10.24 for the same size priority package. I contacted the buyer and she told me the email address that the payment went to. Disconnect your Paypal from Depop and reconnect again. Theres no need to buy high-end photography equipment to take, Follow these common, helpful tips to writing effective. The cost of shipping depends on the weight/size and Depop gives you examples of items that you should be able to fit with each size, however, these are not exact. Lately, the minimum purchase has been a minimum purchase order of $25-$50 in order to qualify. Communication is key with your buyer to let them know what's going on and that you will have to wait to ship their package until the payment is cleared. Social networks are also a little more risky, because unlike eBay or Poshmark, they offer no protections to prevent fraud. Hone your style, and your audience will find you. When finished, tap on Post listing. Be prepared to get asked a lot of questions. Follow these common, helpful tips to writing effective product descriptions: Implement these tips while writing your description to optimize your listing pages for more sales. So if you are not using a priority box that you know is within the guidelines then you will have to break out the measuring tape, and its really easy to calculate or try this calculator that does it for you. First Class International Shipping is usually up to 4 lbs, after that you move into the priority category which can be a huge jump in pricing, 3. If you contact Paypal first and everything looks fine on their end, they will tell you to contact Depop anyways. You are viewing the PayPal Community Archives. Pirate Ship doesn't have any control over this process. First, go through these basic troubleshooting steps with both Depop and PayPal for payment issues. If you are new to selling on Depop, you will need to have a Paypal account and verify your information. This is because they consider brand new accounts selling as a risky transaction. 5. However, LTS, priority tape is supposed to be used ONLY if you are using it as a plain box think ole school brown boxes (that doesnt state that its priority) because if it states its priority then there is no need to use the tape. Fee Breakdown: - 10% Depop fee Step 5: Enter your First name, last name, billing address, and tap on Next. 1. Heres why I chose it, and, based on my interviews with a couple of expert sellers, some helpful tips to get you started, too. Step 2: Once youre logged in, click on Sell from the top right side. If youre not sure which one to choose between these two, check out this detailed comparison of Printful vs Printify by Ecomsay to select the right one to select the right one. Fast responses, quick shipping, and a few good reviews can seriously boost your credibility as a seller. When you are linking your bank account, keep in mind it may take a couple of days for them and the bank to do a small trial deposit for verification. Make sure your clothing is the focal point of the picture by keeping the . And the next two emails are from Paypal; one a notification of payment received and a second with a receipt of payment to Depop for their 10% fee. Want a Great Deal on a Big-Ticket Kid Gift? It seems its only the call center who make an issue about this. And now, my everlasting curse is automatically noting the stitch, color, quality, and cut of any random piece of clothing I encounter. I'm confused as to why it would be trying to charge my bank instead of just automatically taking it from the actual payment since I didn't have this problem with the other depop payments sells. Selling your items on Depop is a simple process. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. We would stay away from doing something like this it is risky for both your Depop account and your payment. Theyre either thrifted, fast fashion, or from independent designers. Fast-forward a few years and Depop's growth has been boosted by an altogether different trend: the emergence of people who go to great efforts to buy limited editions of collectable, or just . You lost any seller protection by sending to another address than the paypal registered address of the buyer. Now, don't waste time! This site is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The ability to ship up to 15.99 ozs for only $4.75 as a flat fee is great because it can really expands what I am able to ship. "While it's not a Depop-specific problem, I think [credential stuffing] is one we're going to see expand in the next five years.". eBay vs Depop: Which is better for selling? Although USPS states priority shipping insurance is included for $50, according to the Depop shipping section in the app it appears to be up to $100. Pricing is another important aspect when it comes to selling. What I was missing was the notification of payment received from my buyer. I dont really dont do counter service anymore these days I drop all my packages at dropbox and I have never had a return for a Depop package because the label says 8 ozs and the item I shipped was over (8 ozs). It can sometimes take all the money in the bank just to get started, and you may not see any returns for a while. Getting paid on Depop is very easy. All Rights Reserved. At the end of the day, people just want to know theres a decent human being on the other end of the transaction. Purging Old Clothes? Before you start selling on Depop, there are a few things to consider, like the Depop selling and listing fees, to help you lay down a firm foundation for your future profits. I do occasionally sell on Etsy and Ebay, but honestly, Depops shipping to me is not expensive and has me majorly spoiled because its so simple, Depop does all the work for me and all I do is click and print. So i would have one transaction for the item i sold, and a second transaction that just charges for Depop Limited. Today, Depop is a place where millions of users come to celebrate their style and discover culture. this is how it will work: Please note, that the PayPal fee is NOT included in the $17.75 total in the example. From launching their own brands to building vintage resale businesses. Incentivizing your potential customers with free shipping may seem like a simple and effective way to get them to buy, but shipping heavy (and costly) items like shoes could eat into your profit more than you anticipated. Id had some experience selling through eBay when I was in high school, mainly slinging relics from my dads basement: a great-aunts old mink coat, a lone barstool, a sky blue iPod Nano. It entailed succinctly describing each piece of clothing, something Id had ample practice doing. Depop has started resetting passwords for some 12 million users that have not changed them in over a year and told the BBC it had sent reminders to a similar number to make sure their log-in details are unique. So, to avoid refunds, always describe your items fully in your product description. However, shipping with Depop can be expensive. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Possibility 3: Buyer internationally cancelled the payment Since Depop doesnt have their own payment method, and your buyer payments are sent to your PayPal account, so youll have to issue a refund via PayPal. We independently review everything we recommend. The phone did not arrive after 2 days even though the seller said they'd send it next day . You will need to confirm your information and attach proof by taking screenshots of your Paypal activity and email. Enter the 6-digit code sent by Depop to your phone number. If at any point you have to give a refund to the buyer, heres how the refund process works on Depop sellers. According to Liv Rowley, a threat intelligence analyst at cyber-security firm Blueliv, cyber criminals are now targeting Depop accounts on an "industrial scale" using this method, capitalising on the fact that people often use similar passwords. You will need a shipping scale, measuring tape, and a printer. Recently I got the first person that paid with the PayPal button. These 6 Tips Will Help. It's such a widespread problem now.". Below is a simple chart that shows how it works. Want to Shop More Sustainably? More about shipping internationally later, however, if I wanted to process shipping online to me that just extra steps and since time is money I try to forgo these extra steps. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'fulfilledmerchant_com-large-mobile-banner-2','ezslot_10',128,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-mobile-banner-2-0'); Depop, unfortunately, does not have a phone number you can call. Rewriting the rules and succeeding on their own terms these are the people who power Depop, and supporting them is our top priority. Depop is the community-powered fashion ecosystem thats kinder on the planet and kinder to people. 9 Tips on How to Sell on Depop When You are Broke as Hell. NOTE: If you are wondering why I didnt mention using the $5.05 (4 oz label) label it is due to the following: Back in the day, Depop did not have an option for a $5.05 shipping label there was no extra small option. Rebecca Heilweil is a reporter at Vox covering emerging technology, artificial intelligence, and the supply chain. A little prodding revealed that my friend planned (but rarely followed through) on selling their old clothing, often through online marketplaces. They will email you once an agent is available so make sure to have your email notification on. So i would have one transaction for the item i sold, and a second transaction that just charges for Depop Limited. Our community is made up of people who are creating a better future. This is a common tactic used by people selling second-hand items online, to prove that the photos were not stolen from another listing. "I've used [Depop] for a long time but I'm reluctant to continue because it just doesn't feel safe anymore. However, you can create your account through the Depop app as well, as the process is the same. This is a place where anyone should feel safe to show up as their full selves and feel good about the style choices they make. 80. This includes your email, credit card, and bank account. The pool of people on the app, which is currently at around 21 million, is smaller than the user base of both Poshmark and eBay, but its the right crowd for the caliber and quality of my clothing. Our journalists combine independent research with (occasionally) over-the-top testing so you can make quick and confident buying decisions. Instead of thinking about how I would look wearing a new outfit, Im wondering what I could resell it for. You have two options as a seller before you actually give the refund. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via . What's the least amount of exercise we can get away with? 2. Depop payment fees include 3.4% + 0.30 for all its UK and EU sellers, whereas the US sellers are charged 2.9% + $0.30 on each payment. Her account has a whopping 184,000 followers and counting, and selling through the app is Shorts full-time job. Thanks to our tiny living spaces, hanging out with a girlfriend usually required sitting next to a pile of junk on the bed or quietly shifting a trash bag of unwanted clothes to the other side of the sofa. One "have a go" method called "credential stuffing" involves using automated tools to repeatedly log into accounts, entering usernames and password information previously exposed from data breaches of other popular online services. As always, be kind and communicate calmly before anything else. Or will it take it from me the moment I put more money in my bank account? 2023 Wirecutter, Inc., A New York Times Company, How to Sell and Buy Secondhand Things Online Without Getting Scammed. True story, I wasnt aware of this and I actually had a package returned because I was shipping a pair of thigh high boots as pictured and I didnt want to risk creasing so I shipped in an extra-large box and the counter service took the box but it was later returned back to my address while I was out of town (ouch!!) Press question mark to learn the rest of the keyboard shortcuts. By selling print-on-demand products, you wont need to have an inventory in stock. In fact, shipping on your own tends to be cheaper for most clothing items. Please make sure you've read the community rules, and that your post follows our posting guidelines. The fraudster had been instructing shoppers to pay them directly through PayPal's "Friends and Family" option, which sidesteps Depop's fees and doesn't offer any protection for buyers. Posted on. Repeated violations will result in a ban. As soon as you can, consider investing in a postal scale, I got one for like $22 on eBay. It can have a big impact on whether or not people decide to buy your items, even if youve uploaded high-quality pictures and written a detailed product description. I received only a few bids per item, and I sold them for less than they were worth. Step 2: Enter the 6-digit code sent by Depop to your phone number. "You always know somebody who's had a Depop horror story. Here is the USPS link to order your free priority boxes. Here are a few tips to keep in mind when shipping with Depop Internationally with USPS, 1. According to Depop, if a buyer paid with a credit or debit card and Paypal is treating this as a echeque. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. Listing an item on Depop is completely free. Congratulations! A collective of individuals who inspire and grow with their evolving style and values. While a Vice investigation first highlighted the problem in May, there is now evidence that account logins are being sold across multiple dark web "marketplaces". In Ms Strike's situation, to get users to trust scam listing, the hacker had also uploaded a photo of her name on a post-it note next to the headphones that were supposedly for sale. 1999-2023 PayPal, Inc. All rights reserved. Of course, everybody is human and sometimes Post Offices make mistakes. Enter your First name, last name, billing address, and tap on Next. If you have any suspicion of your account being compromised, make sure to change your password for both Depop and Paypal. Once youre logged in, click on Sell from the top right side. You must personally design, source and purchase the items you intend to sell to determine quality and standards of your supplier. Once an item sells, Depop will automatically charge a 10% fee on the sale price (including the shipping costs). If your recipient paid to receive your package and it doesn't seem right, please chat with our customer support. Depop was founded by Simon Beckerman in 2011 as a social network where readers of PIG magazine could buy items from the young creatives featured in the magazine. Press question mark to learn the rest of the keyboard shortcuts. Consistency is key. Fiona Short, a UK-based owner of a popular Depop shop called Fifis Closet, told me she was drawn to the app for similar reasons. If so, then you may have thought about selling on Depop. If you need to ship your Xbox, whether because you're selling online, moving, or gifting, you may be wondering how you can ship it and what is the cheapest way to do it. Here is the current Depop Shipping Cost Chart with suggested items that are listed on the app at the time of this writing. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. For example, if you On one hand, people like to get a good deal and free shipping could be the enticement they need to close the deal, this article discusses the psychology of free shipping and it can be a very powerful tool to get the sale. However, sometimes even with free shipping people still want to negotiate the price further down and if you already offered free shipping you may not have much-negotiating room for more offers. Selling something on any new platform can seem confusing and overwhelming, but dont be discouraged. Depop also has a page to guide buyers on how to open a dispute against the seller if they received a product not as described. Please note, with USPS, as with any business there may be inconsistencies as to how information is disseminated and how individual employees carry out actions. Then, edit photos online into square sizes with a free online designing tool like Canva or its premium version Canva Pro and upload them in your listing. 1999-2023 PayPal, Inc. All rights reserved. Its never happened before while using Depop or any app. Creating unique looks, new trends and making new from old. While there are many online marketplaces, Depop is probably one of the easiest to use, making it simple to start selling items right away without any long-form verification. What does this mean and why did it happen? Connect your Depop account to the Paypal account you will be using. As a general rule, its best to offer free shipping promotions on lightweight items like dresses or shirts but to avoid it on heavier things such as shoes or winter coats. But when Ms Strike logged back in, she was shocked by what she found. It was removed by the firm in a few hours and her password was reset. have an item that costs: $25, but you offer free shipping for a $4.75 label If you had met seller protection paypal would have reimbursed you. Make sure to check out the International USPS shipping guide for more details. Please make sure you've read the community rules, and that your post follows our posting guidelines. However, using Poshmark comes with high seller fees. it was a big hot mess!! You can select shipping with Depop, meaning you dont have to configure shipping manually. However, we recommend you shoot a video of your item as well to give Depop shoppers a better idea of how your product looks in action. Tap on the Setting icon from the top right side of the screen. Created 19 August 2016 Delivered 24 August 2016 A listing page is where the customers view a product. 1 charge registered 0 outstanding, 1 satisfied, 0 part satisfied Charge code 0831 6342 0001. Overall, I have found the overwhelming majority of post office workers are very helpful and can help gain insight into how to process items in the most economical way possible. I definitely sent the payment through depop instant pay as goods/services thank god! Why do Depop charge 10%? Also remember, PayPal fees! In case something goes wrong, youre protected by. 2020 3dcart Shopping Cart Blog. All purchases through Depop are covered by Buyer Protection. Step 3: Add photos, description, price, and all the other details that weve discussed above about your product. If you need tips with a step-by-step guide, check out our post below. With Paypal, you can get a hold of an associate through their live chat message center. Step 4: Link to your social media account and tap on Next. Learn More. Follow the instructions in this article and start selling your own products on Depop. First, Depop cannot provide you with a prepaid label and so you will have to either go to the counter to process you can do one online if using USPS. Also the Depop limited DOES NOT charge me monthly/regularly, it only shows up EVERY TIME someone buys my clothes through Paypal. You can get the balance on your PayPal transferred to your bank account instantly with a small fee to cover that depop limited payment if you need to. After receiving all positive reviews, every sale thereafter was instantly paid. We have sold on other platforms where the buyer asked to cancel the order but Paypal does not refund seller fees. Once your Paypal account is in good standing where they no longer have your sales on temporary hold and yet the payment still has not gone through, it may be because of other reasons. One thing when offering free shipping please be aware that the 10% Depop fee comes off the item price except when shipping internationally. Sydny Sky, Depop seller, phone interview, October 28, 2020. The depop limited charge just reoccurred the next day and it went through. Please search the subreddit before posting to see if the topic has already been discussed. "I feel like their security measures need to be amped up because it's just not good enough," says Ms Strike, who has been a Depop user since 2015. Advice, staff picks, mythbusting, and more. We want to build the worlds most progressive and diverse home for fashion a place to explore unique fashion and be part of a community-driven zeitgeist thats shaping culture for the better. Depop took the listing down within 12 hours and reset her password, but Ms Goold says such incidents are becoming commonplace. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. Unlike Etsy, Depop does not charge listing fees. This may result in giving a refund to the buyer. Leave the Archive. But I don't have any money in my PayPal either, just the pending payment from the sale. She is not alone - 14 other users have told BBC News that their Depop accounts have been hacked in recent months. In all cases, the fraudsters demanded to be paid directly, rather than through the app. FAQs will be removed. However, if you intend to dropship your print-on-demand items, Depop does have restrictions on what is allowed on their platform. authenticate users, apply security measures, and prevent spam and abuse, and, display personalised ads and content based on interest profiles, measure the effectiveness of personalised ads and content, and, develop and improve our products and services. Please read rules before posting. Please keep in mind that if you didnt describe your item fully, you might have to refund the payment to the buyer of your item. As a seller, you must update your account that you are shipping with Depop to qualify. Learn more. The company is headquartered in London, with offices in Manchester, New York, Los Angeles and Sydney. If your item weighs over 1b or 16 ozs then it moves into the priority category which means that you can use priority boxes that are free to use. Something similar happened to me the first time I got a PayPal payment. It should have no effect on the deliverability of your packages. Repeated violations will result in a ban. Ready to get started? She then received a message from a stranger on Instagram, alerting her to the fact that her account had been taken over by a scammer advertising Apple AirPod headphones for 50. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. Fill out the basic details and then click on Next. As a part-time Depop seller, I have to streamline my activities and anything that cuts a step out or makes me more efficient is saving me money in the long run. Link to your social media account and tap on Next. Rather Depop shipping is included in the price depends on the individual seller. For reference, my first three sales on Depop were temporarily on hold. Depop confirmed that it intends to implement multi-factor authentication in 2021. "Weak passwords and the use of the same password across multiple accounts is the greatest source of account takeover, which is why we have initiated a campaign in the second half of 2020 to force some users to strengthen their passwords and to remind others of the importance of strong and unique passwords," says Depop's chief operating officer Dominic Rose. Tired of constantly pinching pennies, I looked for a gig that wouldnt require much labor or time but could still boost my income. When you buy through our links, we may earn a commission. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. This is not just Etsy's biggest acquisition to date by some margin it's made seven other . Step 8: Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. Dropshipped print-on-demand products must use a design created by the seller. My wardrobe staples are mostly basics like leggings, jeans, coats, T-shirts, and shoes, with a couple of statement pieces that I swap in and out every season. Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Labels are generated by the carrier and sent back to Shippo for you to print. While it may blow your mind why anyone would want to take advantage of a small business or an individual, sleazy people exist out there. Note: I confirmed in an email to Depop that USPS does indeed provide up to $100 insurance for Depop packages. We'll just need you to confirm: The email address linked to your Depop account. Depop charges a 10% selling fee for sales on the platform. Fiona Short, Depop seller, phone interview, September 24, 2020 They are inclusive, diverse, progressive and creative. I had heard of Poshmark mainly due to its popularity, whichat least in theoryshould make it easier to draw eyeballs and make sales. Music. DEPOP LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity . A week later they have opened a dispute saying this was an unauthorised payment? Some sellers include the shipping and if they do include shipping they usually will state that on their listing that they offer free shipping.. Make sure the email on your Paypal account and your Depop account match. 21-year-old Amelia's Depop account was hacked by a fraudster, The scammer sent messages like this one to other Depop users from Amelia's account, Emily Goold, 21, told the BBC a fraudster hacked her Depop account and advertised a 350 Moncler jacket, Blending the look and social elements of Instagram with the buy-and-sell format of eBay, 90% of Depop's users are aged 26 or under, On the dark net marketplace White House Market, "premium" Depop accounts are being sold for $5. So far, youve created your account, connected your PayPal account, listed your items, made your first sale, and shipped the item to the buyer. Depop currently doesnt have their own payment system, so all purchases go through PayPal, whether the buyer payment is made with PayPal balance or Debit/Credit card. This is another reason I ship with Depop whenever there is a free shipping promotion I dont have to go back and update all the listings that I am shipping with Depop so I can take advantage of the promotion. This is less of an issue with Depop shipping but can be a key factor if you are choosing to ship on your own. Consider Shopping Secondhand. Can anyone help me? link to Yes, USPS Regional Boxes Are Discontinued, link to How To Pack & Ship An Xbox (With Pictures). Do you have items laying around at home that you want to sell online? When selling online there are some common reasons why customers return a purchase. Thats it, youve successfully listed your first item on Depop! 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